Terms and Conditions

Conditions of use

Please take a few minutes to read the below information about the legal terms and conditions that apply to your use of the CITI SHOP DEALS Pty Ltd website and any services or products that you order from us. If you don't agree to these terms and conditions please do not use our website.


By using this website you are bound by these terms and conditions which form a legally binding contract between you and CITI SHOP DEALS Pty Ltd ABN 91 469 213 416

Privacy Policy

Your privacy is very important to us and we will always act to protect your information. View the full details of our Privacy Policy. Please note that by agreeing to these terms and conditions you will be deemed also to have read, understood and agreed to our Privacy Policy on its whole.

Use of this website

You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party.

You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use the content for this purpose.

Unless you have prior consent you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.

If you're a corporate customer and would like to use any content, photography or logos contained within this site for corporate purposes please contact admin@citishopdeals.com.au

Copyright, trademarks and ownership of rights

The copyright, trademarks and other intellectual property rights contained within this site are owned by or licensed to CITI SHOP DEALS Pty Ltd and unless authorised, the use or misuse of them is forbidden.


Under no circumstance will we deliberately send you an electronic message without your consent.


A cookie is a small data file that's stored by your web browser on your computer.

CITI SHOP DEALS and our advertising management partner, Google use Cookies to help monitor your online activity and to learn which advertisements bring users to our website. The information that we collect and share from the Cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, email address or the details of your internet service provider. For more information about Google Platforms, including how to opt-out of these technologies, visit Google Personalisation Settings

Links to third-party sites and other websites

There are links on this site to other websites that may be of interest to you. Please note that CITI SHOP DEALS is not responsible for the information contained on those websites. Each site has its own terms and conditions that you should familiarise yourself with. We will not be liable for any damage caused by the use of these websites.

Damage to computer or other devices

We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however, cannot guarantee that the use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.

Age restrictions

By law, we cannot sell or deliver any cutting implements such as knives to anyone under the age of 16 in NSW and ACT, and under the age of 18 in Victoria. Film, video and computer games that have age restrictions will not be sold to anyone under the age stated on the product.

When you order these products online, you are confirming that you're of the legal age and that the information you have provided us is true and accurate.

When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show the textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment. We cannot guarantee that the product images are an exact representation of the actual products. If you're unhappy with your purchase, please review our Return Policy.

Pre-Order Terms

Online terms and conditions

  • Payment in full is required if you pre-order this product
  • Due to a strict supplier embargo, pre-order products cannot be delivered prior to the official release date.
  • At the check-out, you will be offered the delivery options eligible for your selected pre-order item.
  • You will be contacted by email when the pre-order product is on its way
  • Pre-orders cannot be cancelled until the product is delivered to you due to system limitations.
  • Please do not include any other products in your basket with the pre-order as this will cause a delay in delivery.
  • In the event that the price of a pre-order product is permanently reduced between the time that the order is placed and the time of the dispatch of the pre-order product, the amount of the price reduction will be refunded to you. This refund can take between 2-and 5 days to occur.


Online Orders – Personalised

It is the customer's responsibility to ensure all details submitted are correct, including correct spelling, font type and colour. CITI SHOP DEALS will not be responsible when the customer provides incorrect info. Once a personalisation order is placed, this order is final and CITI SHOP DEALS is unable to amend any orders.

Online Orders – Review/ Delayed/ Cancelled

We use automated fraud detection software that may result in your order being delayed or cancelled. Where your order is flagged for fraud detection or review, we will make enquiries into any potential fraud or irregularities.

We reserve the right to subsequently reject and refund your order at our absolute discretion where we detect irregularities, unavailability of product, an error in price, image or product description, error in your order or fraud is suspected.

Online Shopping – Gift Cards

In the case where an online purchase is made using a gift card and the order is subsequently cancelled or requires a refund - CITI SHOP DEALS reserves the right to request proof of identity before reissuing a gift card. Where a customer has used a gift card/ pre-paid credit card in a purchase, please ensure that you retain the card/s until your order is physically received.

Product availability

We will use our best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. In some cases, this is not possible and we may need to reject an order you have placed for a product where we establish that it is unavailable for delivery. In such cases, we will refund in full all amounts you have in respect of such unavailable products. 

Variation of products and price

CITI SHOP DEALS may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. 


The delivery fee is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law.

We will be using Australia Post, Startrack or Toll for all of our shipping needs. All orders will be shipped from our Online and Suppliers Partners within one to 3 business days. Delivery lead time will vary depending on your location.

We will make every attempt to deliver goods within the estimated timeframe however please be aware that delays may occur due to unforeseen circumstances or factors that are beyond our control.

Personalised products will take approximately 14 to 20 days to be delivered. Easter order cutoff for Home Delivery of Personalised is 11:59 PM 25/03/22. Mother’s Day order cutoff for Home Delivery of Personalised is 11:59 PM 15/04/22


Personalised items cannot be returned for a refund or exchange for a change of mind. Refunds are available for faulty or defective merchandise.

Please refer to our Return Policy


All orders are calculated in Australian Dollars (AUD). You must pay for your products purchased on this website at the time of placing an order.

We accept Paypal all major credit cards including MasterCard, American Express, Diners Club, and Visa. Where you have saved your card details with us: We will store your card details for use as a payment method for future purchases you make. We will notify you of any changes to how we store your card details.

We will always act to protect the details of your payment and purchase however in the absence of negligence, CITI SHOP DEALS will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.

Our servers will help secure your personal information with up-to-date firewalls and encryption techniques during the ordering and purchase process.

Damaged products

Please refer to our Return Policy

Cancelling an order

You can cancel your online order provided that it has not started to be processed. Please contact us as soon as possible.

We will attempt to cancel your order without delay however occasionally it may not be possible to stop an order from being dispatched if it has already been processed.

CITI SHOP DEALS reserves the right to cancel any orders placed with offensive or abusive language or infringe intellectual property.

If your order has been dispatched please refer to our Return Policy

Password and account security

It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer ensure that you logout of your account at the end of each session.

If you believe that there has been a security breach or misuse of your password or account, please let us know immediately.

CITI SHOP DEALS will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.

Website unavailability

We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.

Gift cards

Gift cards cannot be refunded or returned, unless required by law. They will also not be exchanged for another denomination or tender such as cash. Please note that CITI SHOP DEALS is not responsible for and is unable to replace gift cards which are lost or stolen. 

Correction of errors

Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to a product description, product image, price, promotion, special offer or availability. In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.

If you believe that there is a typographical error, inaccuracy or oversight on this website please contact us at admin@citishopdeals.com.au


CITI SHOP DEALS may give notice to you by electronic mail, conventional mail to your address contained in your order, or notice posted on the CITI SHOP DEALS website. You may give notice to CITI SHOP DEALS by electronic mail to admin@citishopdeals.com.au


If you breach these terms and conditions, we reserve the right to immediately suspend, terminate or limit your access to this site. A notice as outlined above will be sent to you.

Disclaimer/Limitation of Liability

Your use of this website is at your own discretion. CITI SHOP DEALS (i) makes no warranties or representations about this website or any of the content; (ii) accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content and; (iii) does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.

We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding any external link should be directed to its responsible site administrator or webmaster.



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