Return & Exchange Policy

The CitiShop Deals 30-Day Change-of-Mind Policy

Online shopping sometimes means you don’t get exactly what you had in mind. You are welcome to return the item as long as you meet the following terms and conditions as listed below:

Terms & Conditions

  • • Notification is required within 30 days of the purchase date.
  • • Item to be returned must be in its original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
  • • The items are NOT opened, used, worn or damaged.
  • • That You DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
  • • Some items are not eligible for refund due to hygienic reasons.
  • • The refund amount will not include delivery costs. If the item was delivered for free, the delivery cost will be deducted.
  • • Handling fees will apply at 20% of the purchase price.
  • • The return of the item is the responsibility of the buyer.
  • • If the item has sustained damage in transit or does not return as noted above, a revised refund amount may be required.

How does It work?

If you would like to take this offer, please email us at sales@citishopdeas.com.au and indicate the Order ID the items you wish to return and the reason for the return. Our Customer Service team will reply to your email and, if applicable, issue you a Return Authorization (RA) number. All other relevant information will be given to you at this time. CitiShop Deals will not accept any return of any item without an RA from our Customer Service Representative.

1. Start Your Return

•Send us an email at sales@citishopdeals.com.au and indicate the Order ID the items you wish to return and the reason for the return.

2. Get RA Number and Send It Back

•Send the items back after getting the Return Authorization (RA) number from our Customer Service Representative.

3. Get Your Money Back or a Replacement

•Your refund or replacement will be processed as soon as we receive your returned item and confirm that there is no problem.

Where the 30 Day Change-of-Mind period has elapsed and where Customer Service has determined that on the facts you have provided, a claim may be granted. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned to us within 30 calendar days from the approved date. Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product.

We will provide our Reply Paid number which can be used to return products sent by Australia Post eParcel. In the case of products sent by our other couriers, we will send you the contact details of our courier to organize pick up from your place.

We reserve the right to test any returned product, and to ask you to demonstrate that the problem with the product was not your fault. After the product has been returned a final decision on granting the claim will be made by Customer Services.

Where it is agreed that the claim is valid a replacement or repaired product will be returned to you at our expense.

Once upon receipt of the returned product we determine that the product did comply with the warranties and conditions and the condition of the product was misrepresented to us by you, the expense for the return of the product to us and the expense of returning the product to you will be deducted from your account as well as a $30.00 handling and administration fee.

The CitiShop Deals 30-Day PRE-ORDER price guarantee

30 days pre-order price guarantee applies to all pre-order items on sale in www.citishopdeals.com.au

30 days refer to 30 calendar days after your order starts processing for delivery in our warehouse; 30 days period exclude the following special promotion: Flash sales, End of the financial year, Click Frenzy, Black Friday, Christmas promotion, and Boxing Day promotion.

Differences will be refunded in the form of CitiShop Points, please contact us with your order details and evidence of lower price by e-mail to sales@citishopdeals.com.au


Where a replacement is agreed to after a warranty claim is granted, the replacement will be delivered to you at our expense after we have received your returned product. Where a non-warranty claim is granted the replacement will be delivered to you at your expense.